Shipping Policy

Overview

This Shipping Policy applies to all electric bikes, electric scooters and related accessories ordered via the official website https://headeerpro.com. By placing an order on our site, you agree to all shipping, processing, delivery and freight regulations stated below.

1. Order Processing Time

All fully paid orders will be inspected, packaged and arranged for shipment within 1–2 business days.

Orders placed on weekends, UK public holidays or major promotional periods will be processed on the next working day. We do not arrange shipments on official public holidays.

Service Item	Specific Regulation
Regular Order Processing Time	Within 1-2 business days after payment confirmation
Off-holiday & Peak Season Orders	Processed on the next working day
Shipment Restriction	No delivery on official public holidays

2. Shipping Coverage & Estimated Delivery Time

We provide standard ground shipping for all products. Delivery times are estimated and may be affected by logistics schedules, extreme weather, traffic control and other objective factors.

Global Delivery Schedule

United States: 3 – 7 business days
United Kingdom / Germany / France / Spain: 4 – 8 business days
Other European Countries: 5 – 10 business days

UK Exclusive Shipping Rules

The following freight standards are only applicable to delivery addresses within the United Kingdom.

Order Amount	Shipping Service	Coverage Area	Extra Notes
Below €499	Standard Paid Shipping	Accessible mainland UK areas	Shipping fee will be automatically calculated at checkout
€499 and above	Free Standard Shipping	Mainland UK mainstream regions	Excludes islands, highlands and remote postcode areas
Any Order	Remote Area Surcharge	UK islands, highlands & remote postcode areas	Additional fee applies; free shipping is not available

Free Shipping Policy (USA, Germany, France, Spain)

We offer free standard shipping with no minimum order requirement for all orders delivered to the United States, Germany, France and Spain. Remote area surcharges may apply for individual remote postcodes.

3. Logistics & Product Compliance

Our logistics channels are fully certified for lithium batteries and electric vehicles. All shipments strictly comply with international transportation safety regulations for electric mobility products.

Once your order is dispatched, you will receive a tracking number via email to check real-time logistics information.

4. Force Majeure & Delivery Delay

In cases of epidemic control, port congestion, extreme weather, natural disasters, regional traffic restrictions and other force majeure events, delivery may be delayed or temporarily suspended.

Headeer® shall not be liable for losses caused by uncontrollable external factors. We will keep tracking shipments and notify you of the latest updates promptly.

5. Delivery Address Responsibility

Please confirm your shipping address, postcode, recipient name and contact number carefully before payment. We are not responsible for delivery failure, package return, loss or extra fees caused by incorrect or incomplete information provided by customers.

6. Damaged, Lost or Missing Packages

If your package is damaged, incomplete or lost upon arrival, please contact our customer service within 48 hours and provide photos or video as valid evidence. We will resolve the after-sales issue as soon as possible.

7. Order Cancellation Before Shipment

Free order cancellation is available before your order is processed and shipped. Once the package has been dispatched, order cancellation will no longer be supported.

8. Policy Update

Headeer® reserves the right to update or revise this shipping policy according to business and logistics adjustments. The latest version posted on this website shall take effect immediately without prior notice.