Return & Refund Policy

1. General Return Rules

Return Eligibility

• Products must be kept in original condition, with original packaging, user manuals, parts and full accessories intact.
• No man-made damage, scratches, water damage or unauthorized self-modification.
• A valid order number and delivery proof are required for return application.

Non-Returnable Items

• Fully assembled, used or customized products
• Clearance goods and special promotional discounted items
• Consumable accessories with obvious wear and usage traces

2. Return Shipping Responsibility (Key Terms)

• Return caused by our side: If you receive defective items, wrong products or goods damaged during transit, we will cover all return shipping costs. We will provide a free return shipping label for you.
• Return for personal reasons: If you return products due to personal preference, size issue or unnecessary purchase, the buyer shall bear all return shipping fees. The original shipping fee is non-refundable and will not be credited back.

3. How to Apply for Return

1. Please send a return request to our official customer service email first. Do NOT send back any items without our official return authorization. Unauthorized returns will be rejected.
2. After approval, we will send you the designated return address.
3. Send the package to the assigned address accordingly.

4. Refund Process

1. We will inspect all returned items within 3 working days after receipt.
2. Once your return is approved, the refund will be issued to your original payment method.
3. Normally, funds will arrive within 5–10 business days, depending on your payment service provider.

Partial Refund

5. Defective & Damaged Goods on Arrival

6. Order Cancellation & Rejection

7. Warranty Statement

8. Policy Update